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Dramatically improve count room and laboratory uptime with Mirion Lab‑Pulse™ Services

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Lab-Pulse Services proactively informs you of your instruments’ status: wherever you are, whenever you want.

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If an issue does occur, Mirion is prepared to get you back to normal operations quickly.

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By extending the life of your Mirion products with detailed system performance evaluations, personalized recommendations and action plans.

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Comprehensive value-based services for your HPGe system

A powerful complement to Mirion’s on-site Customer Service Agreements

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How Lab-Pulse Services Benefits Your Count Room

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Confidence & Reliability

  • Know your systems will perform during surge operations
  • Fewer spares required

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Increased Uptime

  • Less lost revenue
  • Fewer missed deadlines

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Better Operational Efficiency

  • Advanced planning for system maintenance
  • Faster troubleshooting
  • Fewer emergency visits

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Better Return on Investment

  • Equipment lasts longer
  • Equipment performs better

Learn how Mirion's IoT Cloud Platform Works

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What's included with Lab‑Pulse Services?

  • Automatic notification of alarms for monitored instruments
  • Guaranteed response by a Mirion Service expert within the next business day for any Lab-Pulse generated technical support case from instrument alarms
  • Access to Lab-Pulse User Dashboard for reviewing instrument real-time status remotely
  • Monthly Executive Summary Reports of instrument uptime and Mirion Response status
  • Bi-annual Lab-Pulse remote review of Lab-Pulse instruments covered for in-depth State of Health status, early failure warning indicators, optimum ambient conditions, and personalized recommendations and action plans.
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What instruments does Lab‑Pulse Services support?

The initial release of Lab-Pulse Services supports the following gamma spectroscopy devices:

  • HPGe detectors outfitted with Mirion’s iPA™ (intelligent preamplifier)
  • The Cryo-Pulse® 5 Plus (CP5-Plus) electrically cooled cryostats
  • The Intelligent Cryo-Cycle (iCC) Cryostat, a new hybrid cooler for Mirion germanium detectors
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